Works Co-Ordinator

Employer Information

KN Circet

E: recruitment@kncircet.ie

T: +353 (1) 457 5000

W: http://www.kngroup.com/

As Works Coordinator, you will be responsible for ensuring the delivery of targeted programmes to KPIs, Service Level Agreements and escalations.

Responsibilities as Works Coordinator include:

  • Delivery of LRBD and KPIs for work programmes.
  • The co-ordination of resources, ensuring delivery to client Key Performance Indicators, Service Level Agreements and escalations.
  • Co-ordination with Operations teams ensuring MIS updates are maintained.
  • Progressing order through appropriate software platforms (i.e. AFS, ARC GIS etc).
  • Responsible for the completion and submission of key client reports.
  • Initial Point of Contract for the Client with regards to delivery for targeted programmes.
  • The maximising of productivity, whilst maintaining adherence to company procedures, including administration of all paperwork and liaison with clients.
  • Issuing of job packs to operations team in timely fashion.
  • Validating work orders prior to issue to operations team.
  • Manage DFE (Deviation from estimate) process, ensuring all DFE’s are applied for in appropriate time.
  • Produce valid streetwork’s notice prior to deploying crews on the field.
  • To enhance the company’s reputation by providing outstanding customer service.
  • Prepare reports for the client in order to review current and future performance on site in relation to the agreed service level agreements.
  • To promptly identify to the Delivery and Contracts Manager any working constraints that could provide an obstacle to the achievement of any of our objectives.
  • Manage the creation and updating of workstream reports for the Delivery and Contracts Managers and client.
  • Primary contact for the escalation process – Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
  • Communicate with the Contract Managers any relevant feedback or information specific to the contract.
  • Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
  • Liaison with the client’s inspectors and planners and management to ensure that quality of work is as specification and to complete satisfaction of the client.

Skills & Experience required:

  • A minimum of 3 years’ experience in Contract Support and co-ordinating Field Engineers.
  • Proven track record of delivery to client Service Level Agreements and Key Performance Indicators.
  • Proficient with Microsoft Office and PowerPoint, specifically excel and the creation and manipulation of pivot tables and graphs.
  • Customer and Delivery focused.
  • A good understanding of managing Risk, Assumptions, Issues, Dependencies and Escalations.
  • A good understanding of project governance and control.
  • Knowledge of telecommunication and/or electrical infrastructure build programs.
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