Trainee Customer Service Advisor

Employer Information

Prestige Insurance Holdings Ltd

E: hr@prestigeholdings.co.uk

T: 02890 355582

W: http://www.prestigeholdings.co.uk/

Purpose:

To provide administrative support to the department, ensuring it operates effectively and efficiently.

  • Summary of Duties
  • Providing full administrative support to the car hire department.
  • Customer Support.
  • Payments and Invoicing.
  • Dealing with incoming telephone enquiries and outgoing calls.
  • Ensuring the filing system is maintained in good order and all files are properly secured and filed in relevant order.
  • Maintain and update the computer system with any new information or changes.
  • Maintenance of stationery stock.
  • Assist in the preparation of letters for post.
  • General office duties.
  • Daily diary duties.
  • Route Planning.
  • General Duties

Compliance with all Company policies and procedures, including Health and Safety procedures.
Carrying out any other functions deemed necessary to facilitate the effective operation of the Department.

​​​​​​​
Remuneration and Conditions of Employment

  • Salary negotiable depending on experience and qualifications.
  • Hours of work Monday to Friday 9.00 a.m. – 5.00 p.m.
  • Company Pension Schemes
  • Private Medical Insurance
  • Eye care scheme
  • Staff Discount
  • 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.
  • The post holder will be required to undertake such internal and/or external training as deemed necessary by Reliable.

PERSON SPECIFICATION

JOB TITLE:    Trainee Customer Service Advisor

Qualifications
Essential
5 GCSE’s at grade C or above (or equivalent) to include English and Maths
2 ‘A’ level passes, or equivalent
(These may be waived in lieu of extensive experience).

Experience
Essential
Good working knowledge of Microsoft Office to include Word and Excel.
Minimum of 6 months office administration experience.
Desirable
Experience of working within a customer service environment.

Personal Attributes
​​​​​​​Essential

Excellent accuracy skills.
Ability to communicate effectively at all levels using a variety of media.
Ability to prioritise and organise work to ensure that deadlines are met.
Works effectively and efficiently as part of a team.
Prepared to use own initiative and to take responsibility when appropriate.
Good telephone manner.
 

  • Permanent
  • RELIABLE
  • Closing date: Wednesday 19 Oct 2022
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