Site Manager

Employer Information

Robinson Services


T: 028 9442 9717


Site Manager
Location – Buttercrane Shopping Centre, Newry
Hours of work – 25 hours per week
Days & times of work – 9am-3.30pm, 4 days per week
Hourly rate – £14.00

As Site Manager you will be a key member of the site management team and you will take responsibility for driving the standards of cleanliness, security and customer service and for managing and motivating your on-site team of 5 staff.

Key Result Areas

  • To drive for continuous improvements in the service delivery of the cleaning and security services within the centre
  • To understand and respond to the needs of our client through the effective and efficient co-ordination of all services in order to provide an exceptional service.
  • To ensure that all of the services provided excel in performance standards and exceed client and customer expectations.
  • To contribute to the on-site business and suggest and implement improvements in conjunction with The General Manager and Key Account Manager which will result in improved service and/or reduced costs.
  • To maintain all necessary records for the efficient operation of the services using the procedures agreed with The General Manager and Key Account Manager.


  • To plan and co-ordinate regular meetings with the on-site supervisors to identify efficiencies.
  • To create and maintain a relationship with our clients to report on service delivery.
  • To ensure that all issues and/or complaints are dealt with efficiently and effectively.


  • To maintain and deliver effective communication processes, such as briefing forums, activity, regular feedback reviews formal and informal.
  • To ensure we employ the right people with the right skills at the right time.
  • To plan training activity in an annual training plan format, to meet both business and development needs following the appraisal process.
  • To manage all employee relations issues in line with The Key Account Manager and HR.


  • To manage absenteeism for both short and long term absences which affect service delivery, ensuring standard processes are followed to minimise costs.
  • To regularly review service standards and identify potential efficiencies to the contract.

Knowledge / Experience

  • Experience of managing the provision of services
  • Experience of managing a team of people
  • IT literate to include working knowledge of Microsoft Word, Excel and Outlook
  • Administrative experience to include report writing, record keeping, emails, business correspondence and communications


  • Operations Management Experience
  • SIA Licence
  • CCTV Licence

Previous Experience

  • Experience of working to financial budgets, managing payroll, managing overspending and report writing
  • Demonstrable experience of leading a team of people who work shift patterns
  • Experience of roster management


  • Previous experience working within a shopping centre, retail or leisure industry.

Skill / Abilities

  • Able to demonstrate excellent customer focus skills and awareness
  • Ability to problem solve and use initiative
  • Must be able to maintain confidentiality
  • Excellent organisational and communication skills


  • Proven track record of building and maintaining customer relationships at a senior level
  • Full Driving Licence
  • Permanent
  • Newry
  • Closing date: Friday 31 Mar 2023
  • Salary: £12.5
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