Site Manager

Site Manager
Location – Buttercrane Shopping Centre, Newry
Hours of work – 25 hours per week
Days & times of work – 9am-3.30pm, 4 days per week
Hourly rate – £14.00

As Site Manager you will be a key member of the site management team and you will take responsibility for driving the standards of cleanliness, security and customer service and for managing and motivating your on-site team of 5 staff.

Key Result Areas
OPERATIONAL EXCELLENCE

• To drive for continuous improvements in the service delivery of the cleaning and security services within the centre
• To understand and respond to the needs of our client through the effective and efficient co-ordination of all services in order to provide an exceptional service.
• To ensure that all of the services provided excel in performance standards and exceed client and customer expectations.
• To contribute to the on-site business and suggest and implement improvements in conjunction with The General Manager and Key Account Manager which will result in improved service and/or reduced costs.
• To maintain all necessary records for the efficient operation of the services using the procedures agreed with The General Manager and Key Account Manager.

CUSTOMER AND CLIENT SATISFACTION

• To plan and co-ordinate regular meetings with the on-site supervisors to identify efficiencies.
• To create and maintain a relationship with our clients to report on service delivery.
• To ensure that all issues and/or complaints are dealt with efficiently and effectively.

PREFERRED EMPLOYER

• To maintain and deliver effective communication processes, such as briefing forums, activity, regular feedback reviews formal and informal.
• To ensure we employ the right people with the right skills at the right time.
• To plan training activity in an annual training plan format, to meet both business and development needs following the appraisal process.
• To manage all employee relations issues in line with The Key Account Manager and HR.

FINANCIAL PERFORMANCE

• To manage absenteeism for both short and long term absences which affect service delivery, ensuring standard processes are followed to minimise costs.
• To regularly review service standards and identify potential efficiencies to the contract.

Knowledge / Experience
Essential

• Experience of managing the provision of services
• Experience of managing a team of people
• IT literate to include working knowledge of Microsoft Word, Excel and Outlook
• Administrative experience to include report writing, record keeping, emails, business correspondence and communications

Desirable

• Operations Management Experience
• SIA Licence
• CCTV Licence

Previous Experience
Essential

• Experience of working to financial budgets, managing payroll, managing overspending and report writing
• Demonstrable experience of leading a team of people who work shift patterns
• Experience of roster management

Desirable

• Previous experience working within a shopping centre, retail or leisure industry.

Skill / Abilities
Essential

• Able to demonstrate excellent customer focus skills and awareness
• Ability to problem solve and use initiative
• Must be able to maintain confidentiality
• Excellent organisational and communication skills

Desirable

• Proven track record of building and maintaining customer relationships at a senior level
• Full Driving Licence