RTS Operations Coordinator

RTS Operations Coordinator – (Job Ref: 23N/RTCW)

Location: Crumlin, Firfields. Shift Pattern: Monday – Friday, 8:40am – 5:20pm

We require highly motivated and dedicated individuals to work within our busy RTS Department as an Operations Coordinator. The successful applicant will be responsible to ensure that the day-to-day operations are conducted efficiently with the allocation of collectors to task, ensuring that all drug and alcohol testing collections are achieved on time in accordance with standard operating procedures and departmental requirements.

Randox now offer free transportation from Antrim Train / Bus station each morning to take staff to our various sites in Antrim and Crumlin. This shuttle will take staff back to the station at the end of the day.

The Role:

• The allocation of collectors to individual tasks and maintain accurate operational records.
• Monitoring collector performance, prepare, and submit collector key performance indicators.
• To assist with general telephone enquiries.
• Monitor and maintain collection schedules via liaising with the Collection Officers Manager.
• Monitor and maintain sub-contracted collection network.
• To participate with the on-call rota to coordinate evening / weekend / holiday collection tasks.
• Monitor and maintain RTS and sub-contracted collection invoicing and to liaise with RTS Accounts department as required.
• Adherence to company positive work environment policies, health and safety procedures, and the maintenance of a safe working environment.
• Deputise for the RTS Coordinator (Logistics) as required, and conduct any other tasks or projects assigned by management.

The Candidate:
Essential:

• Possess GCSE (or equivalent) in Maths and English (Grades A-C).
• Be competent in the use of Microsoft Office computer applications, such as Word, Excel, and Outlook.
• Possess excellent communication skills (written and verbal).
• Possess excellent organisational skills.
• Ability to work on their own and within a team.

Desirable:

• Relevant administrative experience in a business operations environment.
• An awareness of Quality Management Systems.
• A working knowledge of health and safety requirements.
• Experience in the use of a computerised system, such as Q-Pulse.