Regional Supervisor

Employer Information

Robinson Services

E: jobs@robinson-services.com

T: 028 9442 9717

W: http://robinson-services.com/

Regional Supervisor
Belfast /Greater Belfast
25 Hours per week, Monday to Friday (flexible)
Times can vary depending on site requirements from 6am – 9pm
£12.50 per hour + £2500 yearly car allowance.

THE ROLE
The Customer

  • To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
  • To understand and respond to the needs of our client on site effectively and efficiently.
  • To monitor the performance of all services provided on site, investigate any service failures and agree corrective actions with all relevant parties.
  • To ensure sufficient materials and equipment are on site in a timely fashion to support the site cleaning specification.  
  • Operate Contracts within the financial targets set.

The Employees

  • To manage a team of employees and support the overall efficient operations of client contracts, including labour schedules. 
  • To ensure we employ the right people with the right skills at the right time and continuously monitor ongoing training/development needs.
  • Provide regular performance feedback to your team.
  • To manage and monitor employees on site, including performance, disciplinary and training.
  • To manage all employee relations issues as promptly as possible in line with the Company HR policies and procedures, including Equal Opportunities; Recruitment; Disciplinary and Grievance.
  • To ensure communication of and compliance with Company policies and standards, including uniforms and appearance.
  • To manage and co-ordinate accurate, right first time payroll for employees within your remit.
  • To manage absenteeism for both short and long term absences which affect service delivery, ensuring processes are followed to minimise costs.
  • To display excellent communication skills and build credible and sustainable relationships with colleagues and employees.

Reporting

  • To provide regular, timely and accurate updates to Operations Manager as required, including area performance against Company targets.
  • To make sure you meet the legal, company and client regulations for fire, health, safety and environment, including reporting requirements; equipment checks etc
  • To regularly review service standards and customer issues; identify any potential non-conformances and address these at an early stage.
  • Maintain all site and team related documentation, ensuring that these remain up to date and audit ready at all times.
  • Liaise with relevant key Senior Managers to support decision-making processes.

​​​​​​​Essential

  • Previous managerial experience
  • The ability to motivate and manage employees remotely
  • Excellent planning and organisational skills to meet all deadlines
  • Experience of working to strict operational regulations.
  • IT literate – excellent working knowledge of Microsoft Office packages.
  • Highly developed written and verbal communication skills,
  • Initiative at work and the ability to problem solve
  • Self-motivated and enthusiastic with a high degree of flexibility and willing to work occasional unsociable hours in line with site/business needs
  • Have a full clean current UK driving licence, flexible to travel

Desirable

  • Previous experience of working in the services industry
  • Experience working across multi-sites/ with multiple clients

Robinson Services is an equal opportunities employer
​​​​​​​Robison Services are a disability confident employer
Please note that some of our roles may be subject to appropriate Access NI clearance

 

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