Platform Engineer MWAN
Telefónica Tech’s Unified Communications, Network and Cloud Computing solutions enable effective communication with your customers, suppliers, and partners, as well as, with your colleagues across multiple locations, removing geographical boundaries. As an independent service provider, we’re able to design the best value options for your business. Built on our extensive partnerships with best-of-breed vendors and global carriers. Working with us means you no longer need to deal with multiple, fixed suppliers, all with different contracts. Instead, you get everything from a single source. Telefónica Tech are building a dedicated Platform Architecture & Engineering Team to take ownership of our investments in technology and continue to drive the development of our platforms. The Platform Architecture & Engineering Team will become the Subject Matters Experts (SMEs) within our organisation, working closely with our Office of the CTO (OCTO) and Managed Services (MS) Teams to ensure we deliver platforms that maintain service uptime, deliver to our Service Level Agreements, and deliver best value, fit for purpose offerings for our customers. As an SME, you will take responsibility for working with our Problem Management Team to identify and resolve recurring issues and contribute to Major Incident escalations on the Managed WAN platform. Platform engineering are the engine room for the heart of the core network and its connectivity to internal services and external providers. You will be working as part of a team responsible for the deployment, design and implementation of internal and customers’ services. You will have skills in carrier MPLS networks as well as Fortinet, Juniper and Cisco hardware across the network and security portfolios. The platform engineering team will work closely with the Office of the CTO who are responsible for the roadmap and high-level design of both the platform and customer product portfolio. You will be responsible for leading changes and projects within the team from a technical perspective. You will be responsible for assisting in the creation of Low-Level Design documents as well as operational handover to support documents for delivered projects. Platform Engineer – Managed WAN May 2022 2 The role would suit someone who is keen to expand their knowledge within a fast paced organisation. Candidate should have the ability to manage time effectively and be able to prioritise work in order to ensure timely delivery of internal and customer projects. The successful candidate will be expected to pass several Fortinet certifications within 12 months of starting the role, up to NSE5. Our Platform Engineer will work alongside the Platform Architect to maintain and develop our platforms. Together, you will drive forward the delivery of a Continual Service Improvement programme (CSIP) that supports the strategic objectives of the OCTO and meets our customers technology demands. With a broad customer base across multiple market verticals and working with the Product Owner, you will deliver service enhancements on the platforms that continue to support our customers’ changing requirements.