Operations Team Lead

On the back of an ever-increasing workload, Circet Northern Ireland are looking for an experienced Operations Team Lead (OTL).

As OTL you will be responsible for managing a team of Front Line Managers, Works Team Members, and Direct Labour to ensure continual deliver of a targeted programme.

Responsibilities of Operational Team Lead include:

• The successful coordination and implementation of work orders, ensuring they are delivered within the agreed timescales, in line with Programme Plans and/or KPIs.
• Management of Personnel and Workstack.
• Accountable for providing a weekly forecast for assigned deliverables and resources in line with the overall Programme requirements.
• Provide weekly resource capacity.
• Accountable for the provision of weekly time sheets and sign off sheets.
• Accountable for the delivery of the forecasted programme.
• Responsible to take input from the field to develop and maintain the Management Information System and provide status reporting.
• Build and maintain effective working relationships within Circet, client and 3rd parties, ensuring collaborative working across teams/areas.
• Oversee the issuing of work orders to supply chain / direct labour resources, ensuring they are agreed, acted upon, tracked and managed to the successful required outcomes.
• Schedule field resources effectively ensuring weekly KPIs are achieved, in a cost-effective manner, whilst maintaining HSEQ.
• Manage the closure of work orders, ensuring minimal WIP is maintained and DCR’s.
• Ensure the fluidity of work to maintain resource levels and achieve KPIs.
• Accountable for ensuring resource level meets workload requirements.
• Accountable for daily whereabouts submission and for Completions.
• Manage the completion of works in line with HSEQ requirements.
• Identify, manage, and report any dependencies, milestones, critical path, potential risks/issues.
• Create, maintain and deliver high quality project documentation.
• Managing Asset programme against contract KPI’s (i.e. ensure surveys are completed within the required timeframes, and works orders are complete with the required timeframe).
• Receive technical queries from the field and provide necessary guidance.
• Ensure effective communication with staff and stakeholders ensuring this is delivered in a timely and clear fashion, with expectations clearly set and met.
• Effectively manage and document any issues/escalations raised, ensuring these are dealt with in a timely manner and to a successful conclusion.
• Liaison with the client to ensure that quality of work is as specification and to complete satisfaction of the client.
• To build and maintain a working relationship with the client and within Circet.

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Knowledge Requirements:

• Experience in working on Openreach overhead cable network.
• Experience in working on Openreach Asset Assurance Poling / Low wire programme.
• Experience at Supervisor or management level.
• SWQR – Supervisor level trained.
• Proven experience of working within a project life cycle.
• A good understanding in managing Risk, Assumptions, Issues, Dependencies and Escalations.
• Understanding of project governance and control.
• Excellent working knowledge of Microsoft excel.