Housing Support Worker (Level 2) Full Time / Flexible Working Available

Employer Information

Belfast Central Mission

E: vrae@belfastcentralmission.org

T: +44 (0)28 9024 1917

W: https://www.belfastcentralmission.org

Housing Support Worker- Permanent – Full Time (35 hrs p/wk)  / Flexible Working Available

Primary purpose of the role:
To provide Housing Support to individuals to attain and sustain their tenancies in the community.

Key accountabilities:

  • Within the area of responsibility, this role is required to:
  • Provide interim person-centred support to people in local communities across BCM housing support projects
  • Develop professional working relationships with service users and the wider community to maximise opportunities for community access for service users
  • Provide practical, hands-on support including motivation with cleaning, cooking, budgeting, shopping, decorating etc.
  • To support individuals to work towards their desired outcomes guided by shared & agreed needs assessments, support plans and risk assessments with timely reviews
  • Liaise with other agencies (NIHE, Social Services, Community groups) to ensure your service users' needs are met
  • Maintain accurate and detailed electronic records in relation to all work activities
  • Meet relevant project deadlines
  • Adhere to all relevant legislation and BCM policies and procedures
  • Actively promote and engage in Service User involvement activities
  • Be available to work at times appropriate to the changing needs of the Service user and project requirements
  • Provide support to BCM volunteers when required
  • Ensure that each job task you undertake reflects BCM’S core values
  • Undertake additional tasks which the organisation deems to be within your area or training, expertise and/or experience


  • Minimum 2 years’ experience in supporting individuals in the community
  • Excellent ability to communicate at all levels e.g., older people; younger people; families; external agencies
  • Demonstrated IT literacy and working knowledge of Microsoft Office software
  • Excellent time management skills and ability to organise time effectively
  • Ability to adapt existing skills to new situations
  • Be of a kind and caring disposition with a high degree of empathy
  • Be passionate about working with disadvantaged or marginalized individuals
  • Ability to work a part of a team to achieve goals and quality outcomes
  • Possess a full UK driving license and have access to a car


Good knowledge of housing issues and the relevant systems.


  • QCF level 2 or 3 in health and social care
  • Current registration with the Northern Ireland Social Care Council or willingness to obtain

Terms and Conditions:                    

  • To work at BCM you must be willing to provide the following information:
  • Proof of right to work in Northern Ireland
  • Enhanced AccessNI Disclosure
  • Medical Questionnaire
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