Deskside Support Engineer

Telefónica Tech UK&I is an IT Solutions firm with several offices and Data Centres across the United Kingdom, and we are currently looking for an IT Support Engineer to join our ServiceDesk on a permanent basis on site with one of our clients, based at Canary Wharf, London. In the delivery of day-to-day support, where an incident cannot be diagnosed or resolved remotely, the on-site engineers will attend in-person to perform triage, diagnose, and resolve the incident or where support from a supplier is required, raise a ticket with the appropriate supplier as per the procedure for that supplier. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.