Customer Support Advisor

Employer Information

Randox

E: recruitment@randox.com

T: +44 (0) 28 9442 2413

W: https://www.randox.com/

Randox Laboratories currently has 2 vacancies for a target driven individual in the position of a Customer Support Advisor to join our dynamic and growing Customer Support Team. This is an office-based position covering Queensland, Northern Territory and Western Australia. As a Customer Support Advisor, you would contribute to the company’s overall growth and profitability by developing and maintaining effective advice to increase sales and customer satisfaction.

The role:

  • Responsible for maintaining excellent standards of customer support and after sales service to customers across Australia.
  • Supporting the sales and technical support team answering customer enquiries including product and order queries.
  • Assisting with registration and enrolment for Randox QAP scheme (RIQAS) – Supporting regional customers with regular phone calls and emails to ensure satisfaction with Randox products and to ensure awareness of new products available which may be of interest (telesales).
  • Contacting new and existing customers to bring in new business and upsell. Generating new sales leads for the wider sales team (telesales).
  • Completion of daily and weekly reporting.
  • Maintaining a sound working knowledge of the specific products chosen to sell and support.

Essential:

  • Bachelor’s degree or higher in a life science or business-related discipline.
  • Experience working in customer service.
  • High degree of self-motivation.
  • Ability to communicate complex information in an easily understood way.
  • Be computer literate in Microsoft Word, Excel, PowerPoint, and Outlook.
  • Excellent communication and presentation skills.

Desirable:

  • Sales or Telesales experience.
  • Previous experience with CRM, email marketing Software and our website CMS.
  • Scientific background or work experience in science related industry will be highly regarded.

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About Randox:

An international company operating in over 145 countries that continues to have unparalleled growth, Randox Laboratories has been the heartbeat of the UK’s National COVID Testing Programme throughout the pandemic. In early 2020 Randox recognised the threat from COVID-19 and, based on over 40 years of diagnostic experience, quickly developed a test to accurately identify the virus. Testing at scale commenced within weeks to support the UK’s National Testing Programme and private clients alike.

Additionally, as a world leader in diagnostics for clinical healthcare, toxicology and food security, our expertise and product portfolio have assisted laboratories across the world in improving health and saving lives. Our global success is a result of our pioneering products and the commitment & skill of our workforce, which continue to grow exponentially.

Randox is an Equal Opportunity Employer that values diversity – we acknowledge the vibrancy that a diverse workforce brings to enhance both our workplace culture and our service delivery. We encourage all suitably qualified applicants to apply. If you identify as an Indigenous Australian or as a person with a disability, please contact us if you would like some more information about our recruitment process.

Aboriginal and Torres Strait Islander people are encouraged to apply. Aboriginal job applicants are encouraged to visit the Randox GetGot Recruitment portal, for further information and to apply directly.

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