Administrative Officer

Employer Information

Victims & Survivors Service


T: 028 90 279 100


Administrative Officer (with Reception Duties)
Health and Wellbeing

REF: HWBAO/05/24
Grade AO, Permanent

Salary will be in the range £24,225 – £25,732 per annum. 
Closing date for applications:
17:00 on Monday 17th June 2024

Purpose of the role

Reporting to the Health and Wellbeing Casework Officer, the Administrative Officer will be the first point of contact for clients accessing the Victims and Survivors Service. The role holder is responsible for taking incoming calls, handling client queries over the telephone and face to face at the VSS office, processing client registrations, providing written communication to clients and third parties and maintaining the VSS hard copy and digital record keeping systems.

By the closing date for applications, candidates must demonstrate that they fulfil each of the following essential criteria:

1. A minimum of 5 GCSEs (or equivalent) at Grade C or above, which must include English Language and Mathematics PLUS at least 2 years’ relevant experience of each of the following criteria:


In the absence of 5 GCSEs as set out above, at least 5 years’ relevant experience of the
following criteria:

a)      Dealing effectively with client/customer queries in person and by telephone.
b)      Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.
c)       Using the following elements of the MS Office package in a business context: Word, Excel, Outlook
d)      Updating and utilising an electronic database to generate reports and information
for specific business purposes
e)      Drafting formal correspondence to a third party demonstrating a high proficiency in
written English
f)      Processing information and accurately recording on different portals (both digital &
paper-based files)

​​​​​​​The Victims and Survivors Service is an Equal Opportunities Employer. All applications for employment are considered strictly on the basis of merit.

  • Permanent
  • Belfast
  • Closing date: Monday 17 Jun 2024
  • Salary: £24225
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