Account Handler

Employer Information

Hughes Insurance


T: (028) 9182 9215


Working within our virtual call centre as part of the Commercial Team, our overall objective is to achieve operational targets through the promotion, sales and servicing of insurance, whilst provide excellent customer service.

You will be an instrumental part of our team with targets including the number of customer contacts made, leads obtained, quotations provided, sales generated as well as quality levels in relation to compliance and customer service.

Duties & Responsibilities 

Handling inbound and outbound calls to generate new business and to service existing customers
Advising, recommending, selling and servicing appropriate insurance products to meet the customer’s needs;
Complying with all insurance scheme and underwriting rules;
Meeting and exceeding personal, team and department targets;
Recording and maintaining customer records in accordance with company procedures;
Complying with FCA requirements, including adhering to agreed scripts;
Delivering and maintaining a quality service at all times;
Developing knowledge of the product range;
Participating in training and coaching sessions and continuous development of knowledge of the product range
Behaving in a professional manner at all times, whilst taking an open and honest approach to all responsibilities;
Carrying out any other duties required by the Company;


The adherence to company standards for excellent customer care
Embracing Hughes Values
Promoting the Hughes Insurance brand in every customer contact and acting as an ambassador for the company
Liaising, communicating and co-operating with other staff

Essential Criteria: 

At least 3 years’ insurance experience
You communicate clearly and transparently, with telephony experience 
You have strong influencing and negotiation skills 
You have a passion for working with people, and demonstrable ability to act with empathy, dignity and respect
You can work independently, at times with minimal supervision 
Computer literate ideally with Microsoft office applications experience

We now operate a hybrid working model primarily working from home with limited time spent in the office. There is an expectation to attend the office when required for example for training purposes

If you would like to join us on our journey, please visit our website or you can find us on Facebook and LinkedIn.
#HereForTheJourney #HughesJourney #Worklife #NewChallenge #Career 

Hughes Insurance employs people from all sections of the community and is committed to the appointment of the best candidates based solely on the merit principle. We welcome applications from all suitably qualified persons irrespective of community background, political opinion, gender, age, marital status, sexual orientation, race, ethnic origin or disability.

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